Business Analyst - Payroll, Billing, O2C
2 Year FTC
Location: Remote (working from home) - occasional travel to the office maybe required
We are looking for an experienced, hands on Business Analyst to lead the identification and specification of business requirements for a specific transformation program and change initiative. You will be responsible for writing high spec business requirements and feature specs and supporting in the rapid implementation of a SaaS product.
General Responsibilities:
- Working with the Business team to map out Business processes that are aligned wherever possible to target technology capabilities, helping them to agree an operational best practice standards and future workflows, including identification of operational efficiencies and standardisation
- Preparing business requirements, documenting As Is and To Be processes and delivering process flows (Including running workshops, customer journey mapping)
- Ensure that the Business Requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources
- Provide project level analysis - producing required project analysis documentation (business requirements, scope matrix, requirements traceability matrix, prioritisation, use cases, sequence / flow diagrams, future state proposals)
- Documenting non-functional requirements in order to ensure that these are fulfilled through implementation phases
- Act as the central control point for business analysis activities including working with third-party supplier business analysts and technical teams, as appropriate
- Provide assistance and support for the definition of the operational processes and procedures
- Assist the business to produce workarounds where requirements cannot be met fully
- Analyse, implement, document and update processes to ensure company goals and business case objectives are met
- Ensure full integration of all process and linkage to best practices
- Liaise with third party vendors to ensure alignment of 'to be' processes with low complexity, configurable tech solutions
- Assist in the development of cost and benefits case
- Development and management of business test scripts and test execution
Technical and Professional Skills
Experience is ideally required of:
- Working knowledge of recruitment sector and especially within 'Payroll and Order To Cash' side of business processes
- Proven training / recognised qualification / experience in Business process modelling
- Working with business analysis toolsets and within various project methodologies
- Challenging existing mindsets and behaviours to ensure fit for purpose solutions are identified and delivered
- Ability to handle multiple projects in a fast-paced environment
- Lean process techniques
- Communication / presentation of business requirements, process design and improvements upwards at a high level and downwards at a detailed level
- Managing stakeholder expectations
- Reviewing requirements documentation and process designs produced by others
- Continuous improvement methodologies
The following experience would be advantageous:
- Working with third party partners and/or remote teams
- Implementing enterprise-level systems and technologies
- Track record of delivering with an agile framework
The following accreditation would be desirable;
- BCS certificate/diploma or equivalent (eg CBAP)
Interested candidates should submit their CV in the first instance. For more information, please contact Emily Buttifant via
