Role Title: Business Analyst - GenAI
Location: Hybrid 2 to 3 days in office - Knutsford
Duration: 17/12/2025
Rate: £500 per day - PAYE via Umbrella
Role Description:
Business Analyst responsible for capturing & defining business requirements and governance related materials ensuring delivery of those requirements within the IT Service Management function ServiceNow Generative AI capabilities.
Key Accountabilities:
- Accountable for capturing Gen AI requirement specifications for enhancement requests for existing ITSM/ITOM tools and processes within agreed timeframes.
- Develop technical expertise in GenAI capabilities, specifically to become a subject matter expert on LLMs and transferring skills across the wider team as they are needed to support the strategic use of GenAI.
- Work closely with our governance teams to complete governance required documentation to ensure that approvals can be achieved to support delivery our GenAI objectives.
- Analyse business needs, identify opportunities, and recommend AI-driven solutions.
- Collaborate with cross-functional teams to design and implement Generative AI projects.
- Translate complex AI models and outputs into actionable business insights.
- Develop detailed business requirements, process models, and documentation.
- Monitor AI solution performance, ensuring alignment with business goals.
- Stay updated on the latest trends in Generative AI to inform strategic decisions.
- Direct interaction with customers - as well as on and offshore development teams
- Identify areas of process and tooling improvement.
- Ensure gaps are clearly defined and assessed.
- Work closely with the development teams throughout all phases.
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements.
- Work closely with BAs in other ITSM streams.
- Take an active role in customer and stakeholder engagement sessions.
- Take respective ownership throughout the project lifecycle.
- Ongoing involvement in continuous improvement of operating process and toolset enhancement.
- Conversant with Agile methods including SCRUM.
Person Specification:
- Proven experience of working as a business analyst to drive out and capture business processes and requirements.
- A driven and motivated person that can work across multiple streams of work to deliver a high standard of products.
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas.
- In-depth knowledge of the breadth of services and products offered by IT Service Management and the business areas supported.
Essential Skills / Basic Qualifications:
- Proven experience of working as a business analyst to drive out and capture business processes and requirements.
- Proven experience of working with GenAI and has an understanding of governance requirements of LLMs and the implications of risks and issues connected with GenAI.
