3rd Line Support Engineer - Windows

Job Type:
Enterprise Applications
Job reference:
8 months ago

3rd Line Support Engineer - Windows-Remote- 6 months +

Role: 3rd Line Support Engineer - Windows

Location: Remote

Duration: 6 months +

Our client, a market leading multi-national technology consultancy are looking for a 3rd Line Support Engineer, to join them on a customer-based project based in Remote (Occasional travel to Sunbury if able to). The assignment is an initial 6-month contract and can offer a competitive daily rate via Umbrella

Project Role/Description: We are looking for a multi-skilled 3rd line engineer, who has both support experience and has worked in a team, delivering solutions, based on client requirements.

Essential skills and experience

  • Windows server support experience across multiple domains
  • The ability to investigate, manage and resolve issues on Windows servers remotely
  • PowerShell skills; whilst not in depth, a decent proficiency level is required
  • The ability to consume requirements and translate them into deliverables as part of a team responsible for critical infrastructure; this would need to be done with little or no supervision
  • Working understanding of DevOps practices; this needs to be evidenced to show the ability to be able to work in operations as well as to be part of a team developing and delivering solutions as required

Nice to have:

  • Azure Stack HCI knowledge or experience
  • Experience in working with branch office environments and edge assets
  • Major Incident resolution; this would require experience and the correct mindset to trouble shooting across the infrastructure to resolve incidents of varied and unpredictable nature remotely
  • Experience with troubleshooting infrastructure (Windows Server configuration, middleware, firewall rules etc.) when investigating application issues

As part of being able to deliver on the above, the right person would have decent working knowledge and experience of the following:

  • Good PowerShell scripting skills and ability to automate Microsoft Windows server and client jobs
  • Experience in analysing customer requirements for changes and proposing solutions
  • Good experience in supporting Server 2012, Server 2019, ESXI and Hyper-V infrastructures
  • Experience in supporting Windows 10 OS clients
  • Good GPO, AD, DNS management experience
  • Keen and able to learn new hardware and software off-the-shelf technologies/systems and enhance them
  • Experience as part of a team, responsible for resolving Major Incidents
  • Packaging applications for deployment to clients/servers via system management tools (SCCM, LANDesk, etc.)

If this sounds like you, apply now!

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