1st / 2nd Line Support

Job Type:
Cloud & Infrastructure
Job reference:
11 days ago

1st Line 2nd Line Support Buckinghamshire

My client is a boutique IT and Telecommunications Managed Service Provider based in Buckinghamshire. They are currently seeking a 1st /2nd line support engineer to join their small team.

Core Requirements

  • Front line / 2nd line PC support skills - over and above "Turn it off and on again"
  • Office/Microsoft 365 Admin including Teams
  • Azure basics - VM Management
  • Fundamental Networking Knowledge (Ubiquiti kit is a plus)
  • Using Ticketing based systems
  • Dealing with clients both over the phone and face to face
  • Good phone Manner
  • Experience in customer support
  • Ability to explain IT issues to non IT users
  • Previous 1st line experience
  • ConnectWise Manage Knowledge a Plus
  • Willingness to learn and develop - Training both on the job and formal certifications are on offer
  • Full UK Driving License (Clean preferably) Company car available
  • Good problem solving and decision-making skills
  • Must have the ability to interact confidentially with clients and colleagues

Main Duties

  • Providing Support via a ticketing system to all clients who require assistance with a focus on Microsoft technology stack
  • Support the IT Operations Manager with any additional needs
  • Resolve IT issues either over the phone or by going to client's sites. (Company car provided)
  • Managing 1st incidents
  • Providing IT support to technical issues

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