Experis has an exciting new contract opportunity as a Security Endpoint Support Engineer for a large, well known technology organisation
Location: UK (Remote)
Rate: £382.56 per day (PAYE only)
Start date: 01/11/21 (ideally before)
End date: 30/06/22
Note: Only candidates who are currently based in the UK will be considered
Scope:
- Scope and resolve complex issues with onboarding, deployment and configuration of products
- Advise and educate customers on the features and capabilities of our products
- Interpret and analyse log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure
Responsibilities:
- Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
- Collaborate and coordinate with other teams and experts throughout the company to tailor the best solution for customer issues
- Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds
- Maintain current knowledge and understanding of product roadmaps and emerging technologies
- Investigate and communicate incident root cause to customers
- Participate in an on-call rotation when required
- Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively
We are looking for people who:
- Enjoy providing the highest level of customer experience;
- Are smart, intellectually curious and posses strong problem-solving and troubleshooting skills
- Seek a challenging work experience, have strong collaborative skills and extensive cross-group coordination skills
- Want to learn and gain greater expertise in their field;
- Enjoy working at a growth company with advancement opportunities;
- Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
- Are able to work in a high pace environment with many competing priorities and randomization and have the ability to translate complex technical processes into simple to follow written guides
- Have full professional proficiency of English and ideally other languages but not integral
- The ideal candidate will be required to have a Technical Degree or adequate practical on the following Technologies
Required Experience:
- Minimum 3+ years experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
- Minimum 3+ years customer facing support experience
- Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
- Hands-on knowledge in cloud technologies
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
- Skills on one of the following technologies will be considered a strong competitive asset:
- Linux and/or Mac administration
- Experience with scripting and/or programming
- Knowledge of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
- Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)
If you meet the above requirements, please apply for the position to be contacted by an Experis Consultant.
