Service Desk Lead
Leicester/ Hursley
Full time, permanent opportunity
£33,000 - £43,000 based on experience
Candidates need to be eligible for SC clearance
Required Skills:
- To handle incoming technical support incidents requests and changes.
- Management of personal call queue ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware
Interested candidates should pop their CVs across to - in the first instance
Referral bonuses are provided of £300 worth of Amazon vouchers per placed candidate. Pop that CV across to -
