Estates Contract Manager - Business Support Services - Salisbury
Rate - £450 via Umbrella
Duration - 6 months
Location: Salisbury
*Candidates must hold valid SC Clearance, or be willing and able to undergo the check*
Lead the management of the Business Support Services delivery contracts, on behalf of the Estates Contract Management Leader, ensuring proactive monitoring, control and management of all activities necessary to ensure a contractor delivers the goods, works or services required by the 'customer', as defined in the Contract. This role will primarily support the delivery of Business Support Services, with the opportunity to build upon this and become involved in wider activities.
Key responsibilities
- Collaborate with the BSS providers to ensure their delivery is in accordance with the contract.
- Support the Estates Contract Management Leader in the smooth running of day-to-day service delivery, managing and resolving escalated issues.
- Support the Estates Contract Management Leader in the oversight of service providers ensuring that services represent value for money and are in accordance with the contract.
- Ensure through participating in assurance checks, auditing and monitoring of KPIs the BSS contractor is effective in delivering Dstl requirements.
- Use effective marketing and communications across the business to ensure wider knowledge and use of BSS capabilities.
- Identify and inform the Estates Contract Management Leader in relation to managing the process for resolution of contributing events including Defects, Early Warning Notices and Compensation Events where applicable.
- Actively participate in networking with other Contract Management professionals inside and outside government and share good practice and learning.
- Undertake reviews and provide input to support the development of the Operations Division Strategy and wider Dstl policy.
- Identify achievements, risks and issues associated with the delivery of the BSS service contracts, ensuring that these are logged and reviewed on a regular basis. Those that cannot be mitigated are escalated for resolution to the Estates Contract Management Leader.
- Establish and maintain collaborative supplier relationships to drive customer experience in line with the Operations Division Strategic Focus - Understanding Our Customers.
Key experience and qualifications
- Government Commercial Function, Contract Management Practioner Level. If not already held, the Foundation Level should be passed within 1 month of commencing the role and Practioner Level as soon as practically possible (dependent on course dates).
- A willingness to undertake further training and CPD related to the role.
- Experience of contractor management and supplier relationship management
- Experience of understanding customer needs and delivering the required outcomes
- Sound commercial awareness
- Commitment to delivering a high quality, cost effective service
- Experience of working to budget and quality
- Experience of delivering change control
- Proven track record of effective risk management
Desirable
- Experience of managing similar service contracts
- Good project management skills with the ability to successfully drive through and complete business change
- Experience of developing and improving supplier performance
- Experience of working within a similar environment to Dstl
