Role: Customer Service Specialist
Role Type: Contract - 12 Months
Location: Amersham Pl, Little Chalfont, Amersham HP7 9NA
Remote Options: Hybrid - **3 Days On-site - 2 Days WFH**
Rate: £15.59 p/h PAYE
Be Part of Something Altogether Life-Changing
Working in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
What You Will Do:
- Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams
- Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner
- Invoicing of service interventions
- Dispute Handling
- Deep dive into stock discrepancies and follow up
- Physical Inventory support
- Activating contracts within in-house systems
- Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
- To provide excellent customer service for customers, both internal and external
- Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
- Provide knowledge and accurate information to customers.
- Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Provide The Following Specific Support for Customers:
- Management of service requests
- Invoicing of service requests
- Closing service requests
- Monitor and follow-up on customer queries
Who You Are:
- Written and oral fluency in English (an additional European language)
- Excellent communication and interpersonal skills
- Excellent organisational skills and ability to prioritise workload
- Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
- Competent MS Office skills and be comfortable working with different systems
- Previous client and customer service experience
- Ability to work well in a busy customer service environment
- Attention to detail and ability to prioritise
- Flexibility and willingness to work as a team member
Desirable Language:
- English (Fluent) as well as any of Spanish, Italian, French or German.
