Responsibilities:
- You will have proven working and higher level knowledge of Group Protection claims for the following benefits:
Income Protection - essential
Critical Illness - desirable
- Use sound decision making skills and ability to risk manage and escalate where appropriate.
- You will communicate with employers, members, clients, doctors, service providers, intermediaries,reinsurers andFOS as necessary to:
- Obtain further information in relation to claims or potential claim enquiries
- Explain claims requirements and decisions
- Resolve appeals and complaints
- Build and maintain relationships with intermediaries and service providers
- Contribute ideas for the continuous improvement of the claims business process within our client's Life to ensure that our client's Life remains innovative and forward thinking - constantly challenge the status quo.
- Work closely with other areas within our client's Life (for example Individual Claim Assessors, Underwriting, Actuarial, Client Services, Sales) to develop a thorough understanding of the business and contribute to "best practice" overall.
- Provide training, coaching, support and advice to less experienced members of the team and Client Services. This may be either on an ad hoc or more formal basis depending on the individual requirements.
