1st Line IT Service Desk Analyst - Burton, Staffordshire
Service Desk / Helpdesk Support, Call Logging & Service Desk Ticketing Systems (Heat, Remedy, ServiceNow etc), Password Resets, Win 10/11, 0365, D365 Troubleshooting Active Directory, SCCM, Intune, Supporting end user devices (Desktop, Laptops, Printers, Tablets, Mobile Phones.
On site 5 x per week on Burton upon Trent, Staffordshire
£24,000pa + Benefits - Permanent Role | Full Time
This Experis IT client are an award-winning company with offices in Staffordshire are seeking a 1st Line Service Support Analyst to deliver 1st class IT Service Desk Support Service to a UK wide clientele.
Key / Personally Attributes:
- Excellent Communication skills
- Polite & Courteous
- Enthusiastic
- High-Level of Service Ethic
Your Responsibilities will include:
- Act as a first point of contact for all internal customers regarding IT issues and queries.
- Logging all requests and incidents within the ITSM helpdesk system ensuring
- Ensuring SLA's are met by responding to and resolving tickets in a timely manner.
- Take ownership of tickets ensuring the customer and ticket is updated with the ticket resolved where possible or assigned to next resolving group in a timely manner
- Provide a professional and high-quality customer support service adhering to service management principles
- Remote and in person support using windows administration and mobile device management tools.
- Administration and support of solutions such as Active Directory, Office365, D365, Outlook and Exchange
- Troubleshoot desktops, laptops, tablets, mobile phones and other end user peripherals for any hardware, software or network issues
- Create/disable/update user and system accounts; permissions, unlocks, password resets and group creation / assignment in accordance with security policies and procedures
- Installation and support of software
Call Experis IT today on 0121 712 8715
