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Wonderware and Apriso Application Consultant

  • Salary: Negotiable
  • Job type: Contract
  • Location: Darlington, County Durham
  • Sector: IT
  • Date posted: 12/11/2018
  • Job reference: BBBH89756

Wonderware and Apriso Application Consultant

9-12 Months

Darlington (Remote Working Available)

Market Rates

The successful candidate will hold or be willing to undergo SC Clearance

My client a global leader in digital transformation is appointing two application support specialists with experience with Apriso or Wanderware to manage and deal with technical issues as they arise supporting BAU and project work.

About my client:

My client is have on average 100,000 employees in 72 countries. They are the European leader in Big Data, Cybersecurity, supercomputers and the connected work environment, the Group provides cloud services, infrastructure and data management solutions, applications and business platforms, as well as transactional services through the Internet.

The role:

Working within in the application management team you will be required to support / trouble shoot all aspects of the Apriso and wonderware platforms providing support to the end users.

An element of the role requires out of hours application support services, working on a rota basis including the weekend. Due to the clients SLA at times you will be required to respond / arrive on site within 1 hr therefore candidate's locations within a reasonable distance from Darlington are desired.

Responsibilities:

  • Supports the end users via phone or e-mail according to Apriso / wonderware technical support procedures
  • Resolves problems reported by end users according to Apriso/ wonderware support procedures
  • Perform installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software
  • Develops fixes to small customisations of systems/solutions
  • Evaluates potential risks and communicates them to management
  • Reports regularly, identifies and diagnoses issues and needs, escalates as far as necessary to resolve the issue
  • Installs Customer test environments or Support tools as directed by Apriso / Wonderware technical Management.

Ideal candidates must have:

  • Apriso or Wonderware System Platform knowledge
  • Experience supporting end users remotely and responding quickly to issues as the arise
  • Experience with deployment, testing, network protocols, and system and network administration.
  • Ideally located within 1 hr of Darlington
  • Able to obtain a clearance
  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of the latest IT and software trends.
  • Strong customer service ethos.
  • Ability to work well with people.
  • Strong communications skills.
  • Excellent organisational skills.
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