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Wintel Engineer - Windows Support Specialist

  • Salary: Negotiable
  • Job type: Contract
  • Location: Dublin
  • Sector: IT
  • Date posted: 01/06/2018
  • Job reference: J387495A

Windows Technical Support Specialist

  • Contract
  • Dublin
  • Neg Daily Rate

Description

Successful candidate will be required to be part of a shared service team providing service to a number of customers. As part of this team the candidate will require to become part of an on-call roster and to be available to work afterhours.

Key responsibilities are:

  • To deliver a support service in Ireland and Northern Ireland. This will encompass:
    • Incident resolution,
    • Problem determination,
    • Root cause analysis.
  • To contribute to and develop the expertise of the team and to share it with the other support teams
  • To take part in projects linked to Service Quality Improvement and Business growth.
  • To represent the Windows team and be one of the main linkage with other teams and Service Providers.

Qualification

  • Windows 2003 & 2008, 2012, 2016 troubleshooting methodology: MCP/MCSE training
  • Strong technical knowledge in:
    • Performance monitoring tools,
    • Windows Server administration,
    • Server architecture including HP Blade systems and interconnects,
    • Windows Server installation and configuration,
    • SCSI and Storage technology - Good theory & hands on knowledge;
    • Windows Networking - TCP/IP
    • Managing discs and logical partitions
    • Windows Clustering
    • Active Directory
  • Knowledge / Experience in any of the following areas would be an advantage:
    • VMWare
    • Citrix XenApp
    • VMware ESX
    • VMware SRM
    • HP Data Protector (Tape & D2D)
    • HP Blade Enclosures
  • Excellent communication skill: Oral and written - English
  • Customer and service orientation
  • Ability to operate well in an international environment
  • ITSM knowledge

  • Bachelor's or undergraduate degree in Computer Science, Information Systems, Electrical Engineering or equivalent experience.
  • Certifications such as MCSE, CNE, MSP, Cisco or similar certifications would be preferred.
  • Extensive previous Tech Support experience.
  • Must possess very good experience with various computer peripherals and applications.
  • Must possess very strong problem solving and resolution experience.
  • Must be very customer oriented and focused on meeting the customer's needs.
  • Must have very good verbal and written communication skills in English.
  • Experience in telephone and/or hands-on application, desktop, network and/or database support of both internal and external customers.
  • Experience in installation and configuration of PCs, servers, hardware, software, etc.
  • Desirable experience in project delivery.
  • Leadership qualities: Integrity, attention to detail, timeline sensitive, goal oriented.

To apply or find out more please get in touch with me direct on 01-6455 250 or shane.omahony AT experis.ie

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