Windows 10 Floor walker

  • Location

    Barrow-In-Furness, Cumbria

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £160 - £195 per day

  • Contact:

    Patrick Doyle

  • Contact email:

    Patrick.Doyle@experis.co.uk

  • Job ref:

    BBBH117070_1579020772

  • Published:

    8 months ago

  • Expiry date:

    2020-02-13


Windows 10 & Office 16 User Adoption consultant / Floorwalker x6
Location: Barrow-in-Furness
Duration: 5 months

Clearance: Must be SC cleared

General Description:
The role of the Floorwalker is to support the client's staff during the deployment of Win 10 / Office 2016. The responsibilities of the role can be summarised as:

  • Coaching End Users on features and usage of Windows 10 and Office 2016
  • Explaining the other support mechanisms available to End Users
  • Resolving End User Issues
  • Capturing End User Feedback


The Win 10 Programme is committed to giving End Users the best possible experience throughout deployment and the Floorwalkers play an important part in attaining that goal.

Responsibilities:
Floorwalkers will be based in a deployment hub and have a schedule of floorwalking visits week by week depending on critical mass of customers in a location. Their responsibilities will vary according to the deployment phase.
Pre-Deployment

  • Run pre-familiarisation sessions across sites
  • Collate feedback on sessions
  • Manage logistics, demand and attendance for sessions


Deployment

  • Customer meet and greet at the Deployment Hub
  • Run 'Welcome to device' chalk and talk sessions at the Hub
  • Collate Feedback on Sessions
  • Manage logistics and attendance for those sessions



Post - Deployment:

  • Floorwalkers are available in deployment/office locations during and 3 days post deployment
  • There will always be a floorwalker available in local deployment hub for 1's and 2's.
  • Can signpost apps owners/support for non Win10/Office 2016 queries.
  • Online chat support - Chat bot



Core Skills and Knowledge:

  • Able to advise End Users on Windows 10 and Office 2016 core applications functionality
  • Coaching & Development
  • People person, able to build and maintain relationships
  • Proactive and positive approach to owning and resolving customer issues
  • Active listener able to discern themes within customer feedback



People to interact with:

  • Deployment team Lead
  • Communications team Lead
  • Functional Change Points of Contact

Please submit all relevant CV's in the first instance.