Windows 10 & Office 16 User Adoption consultant / Floorwalker x6 Location: Barrow-in-Furness Duration: 5 months Clearance: Must be SC cleared General Description: The role of the Floorwalker is to support the client's staff during the deployment of Win 10 / Office 2016. The responsibilities of the role can be summarised as:Coaching End Users on features and usage of Windows 10 and Office 2016Explaining the other support mechanisms available to End UsersResolving End User IssuesCapturing End User FeedbackThe Win 10 Programme is committed to giving End Users the best possible experience throughout deployment and the Floorwalkers play an important part in attaining that goal. Responsibilities: Floorwalkers will be based in a deployment hub and have a schedule of floorwalking visits week by week depending on critical mass of customers in a location. Their responsibilities will vary according to the deployment phase. Pre-DeploymentRun pre-familiarisation sessions across sitesCollate feedback on sessionsManage logistics, demand and attendance for sessionsDeploymentCustomer meet and greet at the Deployment HubRun 'Welcome to device' chalk and talk sessions at the HubCollate Feedback on SessionsManage logistics and attendance for those sessionsPost - Deployment:Floorwalkers are available in deployment/office locations during and 3 days post deploymentThere will always be a floorwalker available in local deployment hub for 1's and 2's.Can signpost apps owners/support for non Win10/Office 2016 queries.Online chat support - Chat botCore Skills and Knowledge:Able to advise End Users on Windows 10 and Office 2016 core applications functionalityCoaching & DevelopmentPeople person, able to build and maintain relationshipsProactive and positive approach to owning and resolving customer issuesActive listener able to discern themes within customer feedbackPeople to interact with:Deployment team LeadCommunications team LeadFunctional Change Points of ContactPlease submit all relevant CV's in the first instance.