Voice Support Engineer

  • Location

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £200 - £230 per day

  • Contact:

    Thomas Hunt

  • Contact email:


  • Job ref:


  • Published:

    4 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Start date:


Job Title: Voice Support Engineer
Start Date: ASAP
Location: London

Duration: 3 Months

Fancy working with the Europe's leading Entertainment Company? We are looking for an Operations Assistant to join our team in West London.
The client is a large entertainment organisation; they excite and inspire customers with leading innovations and technologies in the entertainment industry. They strive to be the best for customers and the people working for them. They are always looking for ways to improve. That spirit has made us what we are today, and it will drive us to become what we want to be tomorrow.
Job Description
Your key responsibilities:

  • You will be part of the Voice Network Operations team as a 3rd line Voice Support Engineer, supporting the client and the internal telecom corporate network, covering all fixed line platforms, elements, systems and services.

· Manage fault resolution escalated from other areas/departments of the company, third party suppliers and interconnect partners

  • Reactively investigate and resolve faults related to the voice platforms and associated services
  • Handle escalations and resolve issues in accordance to agreed SLAs, identifying root cause of problems and outlining appropriate solutions.
  • You will raise, support network and system changes to ensure they are successful without any customer impact

· To ensure all maintenance procedures, software updates and upgrade activities are adhered to according to the specified procedures and change practices

  • To proactively use KPIs, stats, and analysis flows to spot, track trends and areas of concern. Highlighting issues, taking appropriate actions for resolution, minimizing service impact.
  • Provisioning, validating and issue resolution of new SIP/C7 interconnects
  • Championing continuous improvement by identifying areas that could benefit from automation of processes.

Your skills:

  • Strong previous background working in telecommunications industry.

· Experience and knowledge working with the Ribbon C20, Huawei IMS and Nokia IMS switches, their architecture, interworking principles in order to support associated services

  • You should have good communication skills to work with other areas of the business

· Knowledgeable in voice switch translation and UK dial plans
· Knowledgeable in voice protocols, including C7, SIP, H248 and Diameter
· Experience and knowledge working with Oracle SBCs

  • Experience in Operational and NOC environments, working at tier 3 level
  • Excellent ability to work in a pressured real-time environment.
  • Analytical mind-set and approach to problem solving, network changes

Suitable candidates should submit their CV in the first instance.