VIP Technical IT Support Specialist

Job Type:
Cloud & Infrastructure
Job reference:
3 days ago

VIP Technical IT Support Specialist - Bedfordshire £45,000 - £50,000 + Excellent Benefits
Citrix, 0365, Windows, Apple, Cisco WebEx, MS Teams VPN, Azure AD, Active Directory, Collaboration, Telephony

An exciting opportunity has arisen to work for a company to provide onsite "White Glove" critical IT support to C suite Executives and Senior Leadership teams within a well-known international company. This is a new position within the UK based team that will be welcomed entirely by senior execs and but will form part of a broader network of Senior Support Specialists nationally providing VIP support across a range of technologies and applications.

What will I be doing?
Day to day you will be engaging with CFO, CIO, CEO level execs and other Senior leadership Team members providing VIP support across but not limited to, 0365, Windows 10, Citrix Applications, MsTEAMS, Cisco WebEx, Cloud based telephony, and a range of mobile and end user devices covering tablets, laptops, android and apple devices including smart watches etc. Essentially all things technical that this level of staff could need help with. You will be their technical right hand person and will be able to answer all the technical IT needs. You will need a broader understanding of server side tech including Windows Server, Exchange Server/ Exchange Online/ O365 and Active Directory / Azure AD to be able to offer guidance and advice to 3rd parties to pinpoint and resolve user issues.

What type of person are you looking for?
We are looking for a well presented (verbal, visual, written) and polished individual who doesn't get flustered under pressure. You will be able to work with senior stakeholders with a soft approach explaining to them how you are helping them and allowing them to feel comfortable that they are in safe hands. Imagine they are about to deliver a high level presentation and there is a technical issue or their laptop stops working. You need to be able to pinpoint solve and resolve whilst also keeping them in the loop and staying calm and collected. If you don't know the answer leaving them confident you will still be able to go away and fix this issue and also liaise with 3rd parties if it is a higher level issue affecting multiple users.

What interpersonal and technical skills do I need?

  • Experience across the full Windows Stack (Win 10 etc. MS Evergreen)
  • Experience in O365 Support and admin
  • Experience In Active Directory/ Azure AD and Exchange Server
  • Experience in Citrix and Application Support
  • Experience in Supporting Cisco Webex including hardware as well as software and AV Equipment
  • Experience Supporting and troubleshooting VPN and connectivity issues
  • Experience supporting bespoke and COTS based applications
  • Experience in supporting Mobile devises (ideally Apple product support as well as android)
  • Intune Experience or similar MDM
  • Presentable, well-mannered polite and helpful
  • Can do attitude always willing to help.

In return you will be offered a solid basic salary and excellent benefits package that you would expect to see within a financial services organisation. You will also receive praise from the Senior SLT team and will be elevated within the IT department just by nature of who you will be working with and supporting on a day to day basis.

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