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Veeva CRM specialist - Business Operations

  • Salary: £160 - £224 per day
  • Job type: Contract
  • Location: Uxbridge, Middlesex
  • Sector: Business Intelligence
  • Date posted: 25/07/2018
  • Job reference: CRMS0001

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Veeva CRM specialist - Business Operations

Stockley Park

12 month contract (27/8/18 - 26/8/19)

£20-28 p/h


My client has commenced a Europe wide project to replace their current CRM system with Veeva. The UK will be one of the first affiliates to implement this change spanning across Commercial, Medical and Market access. The role will primarily be focused on supporting the UK and Ireland Veeva roll out with additional requirement to carry out analytics and support on other company systems when required. Initial 1-year placement with potential to be extended for the right candidate. The successful candidate will be responsible for ensuring that the business is maximising all the benefits that Veeva can provide as well as looking for opportunities to improve the process around Veeva.


  • Experience of working with Salesforce/Veeva CRM 2 years + experience - Essential
  • In house Pharmaceutical company experience within a CRM/Systems/Analytics role- Essential
  • Project management experience of a rollout of a CRM system or the ability to show appropriate transferable skills- Essential
  • Proven experience of supporting, training and managing change of a system rollout - Essential
  • Experience of requirement gathering and system testing - Essential
  • Experience of working with field-based teams - Preferred
  • Experience of working with project teams - Preferred
  • Can demonstrate confidence in stakeholder management - Preferred
  • Can demonstrate and be competent in actively promoting new platform features and drive adoption - Preferred
  • Can be proactive and drive business case development for new features and improvements to work practices - Preferred


  • Business analyst experience - essential
  • Sales & activity reporting experience - essential
  • Familiarity of Tableau data visualisation tool - Preferred
  • Support with automation of reports - Preferred
  • Offer reporting solutions - Preferred Systems
  • Gathering information on UK &I systems
  • Work with the IT team on sharing information on the affiliates systems, financial/costs of systems, usage, purpose and priorities
  • Stakeholder in future system solutions

The skills and knowledge requirements below (including in the job spec) are essential to the role:

  • High level of accuracy and attention to detail
  • Extremely efficient and organised
  • Adaptable and able to deal with pressurised environment
  • Enthusiastic, self-motivated and able to take the initiative
  • Willingness to be responsible for tasks and their own actions
  • Excellent computer skills; good knowledge of Word and Outlook is essential; intermediate to advanced level Excel
  • Fluency in English (written and spoken)
  • Working as part of a very busy small team in the UK affiliate so interpersonal skills are very important
  • Some travelling and overnight stays involved, 4-6 times per year
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