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UX Researcher & Planner

  • Salary: Negotiable
  • Job type: Contract
  • Location: Northamptonshire
  • Sector: Other
  • Date posted: 30/01/2018
  • Job reference: J380803A

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Role: UX Researcher & Planner
Start Date: ASAP
Location: Northampton
Duration: 3 months

  • We have a clear focus on creating intuitive customer experiences that are driven from an evidence based design process; you will be the lynchpin of that principle. Working with a team 20+ strong, UX, UI Design, UX copy and product owners, you will help shape and validate research hypothesis across a varying range of digital projects.
  • Work cross functionally with colleagues globally to shape and support a consistent set of best practices and shared research opportunities and learning in order to mature the research practice within the business.

Key Accountabilities

  • Undertake project work as directed by the Head of UX Research. Collaboratively planning and executing end-to-end UX research studies which result in improved experiences for both prospective and existing customers across web and mobile
  • Communicate research conclusions and recommendations to the experience design team and wider business stakeholders (e.g. product owners, analytics, legal, brand, marketing)
  • Screening, recruitment and scheduling of participants for relevant research studies
  • Provide the immediate digital team and wider stakeholder community with a broader appreciation of research principles and considerations, undertaking team training / knowledge sharing activities
  • Identify opportunities to further cross sell UX and research across the business
  • Attend industry event and support further learning and development through internal and online training

Essential Skills

  • Hands-on experience with: behavioural and ethnographic research, iterative lab/guerrilla usability testing, tree testing, benchmarking, remote/online testing (e.g. Userzoom/, Optimal workshop), survey design and analysis
  • Solid skills in wireframing & rapid prototyping using Axure, InVision etc
  • Strong qualitative and quantitative analytical abilities, with first-rate attention to detail and presentation skills
  • Stakeholder interviews and management
  • Proven history of working in AGILE cross-functional teams
  • Deep understanding of user journeys, personas, user stories, task modelling, usability and human-centered design
  • Ability to successfully manage multiple projects/tasks of varying complexities, meeting deadlines and working well under pressure
  • Experience of working closely with UX, visual designers and developers, to drive effective user research
  • Workshop: Discovery, requirements gathering and co-creation
  • Understanding of accessibility and inclusive design in general
  • Strong project portfolio that clearly demonstrates the calibre of your research skills


  • A relevant degree (e.g. Human Factors, UX, HCI or Cognitive Psychology) and a minimum of three years' of commercial experience in interaction design or UX research
  • Agency background
  • Experience in financial sector
  • Good working knowledge of AGILE software (e.g. Rally/AGILE Central, Jira, Confluence)
  • Understanding of web and mobile technical development (e.g. HTML, CSS, JavaScript, Android, iOS)

Please submit CVs in the first instance.

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