Role: UX Design Lead
Length: Until March 2027
Location: Hybrid working- 1 day onsite per week - Primary locations: Aberdeen, Glasgow, Inverness or Perth
Rate: £650.68 via umbrella company
Job Description
Scope of Work - User‑Centred Design Services
Provision of User‑Centred Design (UCD) as a service to support the SSEN Transmission Digital Programme across multiple value chains and projects. The service embeds a consistent, holistic user‑centred approach across the full delivery lifecycle, providing both strategic oversight and hands‑on delivery.
Core Activities
- User research (qualitative and quantitative)
- Translation of insight into journeys, personas, prototypes and opportunity maps
- Governance and assurance of UCD deliverables at project gates
- Development and maintenance of a shared Experience Framework
- UX risk management, metrics (SUS/UMUX) and reporting
- Stakeholder engagement, facilitation and governance support
- Resource Requirements
Four UX Design Leads providing value‑chain‑level leadership, hands‑on delivery, assurance of vendor UX outputs, and progression of UX maturity across the programme.
