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User Researcher / UX Researcher - Leeds

  • Salary: £250 - £270 per day
  • Job type: Contract
  • Location: Leeds, West Yorkshire
  • Sector: Other
  • Date posted: 25/11/2016
  • Job reference: J358725A

User Researcher/ UX Researcher - User Experience, Customer Journey mapping, Ethnographic research, Usability testing

Our client, a leading media organisation, is currently looking to hire a User Researcher to join a well-established team in Leeds.

The contract duration will be for a 6 months, located over in Leeds.

Job Purpose:

You will conduct relevant user research activities (including ethnographic research, user needs gathering, concept development, customer journey mapping and usability testing), and deliver robust data and experience-based reporting and recommendations which improve product and service development, increasing self-serve share and customer satisfaction with digital service.

Key responsibilities:

  • Conduct research to improve current (web, app, chat, email, IVR, social) and emerging customer-facing digital service channels
  • Work with and support the UX research manager to successfully implement usability research across all of online service and other areas of the business
  • Design and conduct user research studies, including lab-based usability studies, remote studies and usability inspections (heuristic evaluations or cognitive walkthroughs)
  • Effectively communicate research insights, written and presentational
  • Strive to constantly improve methods used to explore the usability of products and services
  • Design and conduct early stage design and product definition activities, including ethnographic research, interviews
  • Aid to drive adoption of clear usability standards, practices, and solutions across Service
  • Identify emerging industry best practices
  • Ensure highest standards of research are taking place
  • Develop new methodologies and inspiring ways of working in order to understand how customers are interacting with our digital channels

Key Requirements:

  • Understanding of internet/digital technologies
  • Extensive experience of at least one of ethnographic research, user needs gathering, concept development, customer journey mapping and usability testing
  • Experience of working with online measurement tools and data; web analytics packages and social listening engines
  • Strong facilitation skills (for client meetings, workshops and user sessions)
  • Excellent analysis and written/oral communication skills
  • Personally fluent in digital: social, web, mobile, apps etc.
  • Excellent interpersonal skills
  • Ability to work with cross-functional teams
  • Strong analytical, strategic thinking and problem solving skills
  • Desired: Relevant degree in Ergonomics, Psychology, HCI (Human Computer Interaction), Usability or similar.
  • Desired: Media/telecoms background

Suitable candidates should submit their CV in the first instance.

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