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User Researcher

Expired
  • Salary: Negotiable
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 27/12/2017
  • Job reference: J379280A

We're really sorry, but it looks like this job has already been filled.

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Location - London

Job Role - User Researcher

Start Date - ASAP

Duration - 6 Months

Skills and Experience

Essential

  • Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services
  • Proven experience of creating research strategies/approaches
  • Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
  • Confident in explaining user needs to senior civil servants and acting as a persuasive advocate for those needs both within the team and the department at large
  • Extensive knowledge of human factors, ethnography, and the user-centered design process for product and service design in an iterative development environment
  • Demonstrable knowledge, experience in and passion for user centered design practices
  • Proven experience of audience modelling and developing design personas
  • Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions)
  • Comfortable working with data, from gathering and analysis through to design and presentation
  • Comfortable in the capacity of mentor for other user researcher(s)

Desirable

  • Degree in HCI/Usability/Cognitive Psychology/Market Research or related field
  • Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services
  • Experience of identifying user needs of users with accessibility requirements.

Competences

  • Collaborating and Partnering
  • Seeing the Bigger Picture
  • Delivering at Pace

Please submit your CV's in the first instance

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