User Researcher (Crime, GDS)

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Harriet Hughes

  • Contact email:

  • Job ref:


  • Published:

    10 months ago

  • Duration:

    24 Months

  • Expiry date:


  • Client:


Our Government Client require a User Researcher to work as part of a wider team on a Central Platform.

The team is required to deliver;

  • Provide programme/business assurance of comprehensive designs for Development
  • Drive & oversee Research plans & findings
  • Ensure feature wireframes/prototypes are delivered to a high-level
  • Provide high quality documentation required for the features
  • Maintain JIRA backlogs & confluence to a high-level

Problem to be solved

The Programme is designed to develop efficient, proportionate and accessible digital services to enable access to justice via appropriate modern channels. The Platform is an increment based delivery programme using a blend of Agile and Waterfall methodology. The work will entail delivering excellent User Experience design services. The programme requires its new applications to be designed to deliver an optimal user experience. These services might include such elements as UI design, usability and accessibility development optimisation and user research.

Work that has already been completed

The Programme is established and has been running for a number of years.
They have multiple services already live on the platform including a citizen facing service
The focus over the contract period is to deliver the full capability which will enable the decommissioning of most current legacy systems that support the justice service of today.

Key skills and experience

  • Provide evidence of communicative skills, working with all stakeholders, gathering and interpreting UX/UR feedback and communicating to technical/non-technical audiences.
  • Provide evidence how you recruited appropriate end users and how you check the validity/accuracy/benefit of that research and how this is fed into current/future designs.
  • Provide evidence of planning, creating and maintaining enterprise-focused design artefacts in terms of defined benefits.
  • Provide evidence of producing quality documentation, to include but is not limited to: UR recruitment specifications/discussion guides, Research plans/findings, User journey maps, Low-fidelity sketches, High-fidelity wireframes/prototypes
  • Proven experience working with the Digital by Default service standard.

User Researcher, Justice, Crime, UX, User Research, Documentation, UR Recruitment, Wireframe, End Users, Stakeholders, Feedback, Communication, Designer, Content Design, User-Centred, Prototype, Design Artefact, Research, UI, User Experience, Axure, Sketch, GDS, Government, JIRA, Confluence, Domain Driven Design, DDD, Digital by Default, Public Sector.