User Researcher

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Elen Jones

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Duration:

    3-6 Months

  • Expiry date:


  • Start date:


Would you like to work for one of the world's largest IT consulting, outsourcing and professional services companies with over 200,000 employees in over 40 countries? We are looking for a User Researcher to join our team in Newcastle.

User Researcher
Location: Newcastle
Initial Duration: 6 months

As a User Researcher you will work within a wider team of Designers, Analysts and Developers, promoting user-centred design principles and communicating the needs of service users, in order to produce a quality digital service.

Task Description

User Researchers are key figures in service teams, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they
need. They will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service
for users.


  • Generate new and useful user insights and translate them in to features and actions that will allow service/product managers to improve their service for users.
  • Plan, design and conduct in-house research to test new service ideas and concept development (including user requirements gathering, early stage concept and prototype testing, guerrilla research and suitability testing sessions, and other approaches to ensure the user need is fully understood in the service design).
  • Lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.
  • Work with Service/Product Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material; work closely with designers, business analysts and software developers to turn user data into actionable user stories that influence product/service direction and prototype development.
  • Design, script and analyst ad-hoc quantitative surveys.
  • Manage ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping.
  • Be involved in the wider user research community, identifying good practices we can adopt and sharing our experience.
  • Share knowledge of tools and techniques with technical and non-technical team members in the wider digital team, acting as mentor to other junior users researcher(s).


  • Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience of creating research strategies/approaches.
  • Proven experience of facilitating workshops.
  • Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative evidence.
  • Confident in explaining user needs to senior civil servants and acting as a department at large.
  • Extensive knowledge of human factors, ethnography and the user-centred design process for environment.
  • Demonstrable knowledge, experience in and passion for user-centred design practices.
  • Proven experience of audience modelling and developing design personas.
  • Experience across web content, tools and transactions services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data from gathering and analysis through to design and presentation.
  • Comfortable in the capacity of mentor for other user researcher(s).
  • Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments.
  • Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services.
  • Experience of identifying user needs of users with accessibility requirements.

Please submit CVs in the first instance.