Our Public Sector client require an experienced User Researcher to assist on a discovery report into solutions for digital exclusion.
The role:
Based on recent experiences/feedback many do not have access to a suitable digital device, many do not have suitable/any connectivity and many do not know how to use it. They are not digitally literate. Our hypothesis is that with appropriate access to devices, connectivity and support, it is possible to overcome these barriers and reduce the number of individuals who are digitally excluded. You will be required to work with an existing team to support their work and uncover user needs.
Key skills and experience:
Extensive experience of conducting user research (e.g. guerrilla/pop-up testing, interviewing, and focus groups)
Extensive experience in working with those new to user research
Evidenced ability to present research findings in a creative and compelling way
Understanding and demonstrable experience of research methodologies.
Strong analytical skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
Ability to work with users and stakeholders at all levels.
Previous experience doing UR on digital inclusion/exclusion projects
Experience in UR in local government
