User Researcher

  • Location

    Newcastle upon Tyne, Tyne and Wear

  • Sector:


  • Job type:


  • Salary:

    £450 - £514 per day

  • Contact:

    Emily Buttifant

  • Contact email:

  • Job ref:


  • Published:

    11 months ago

  • Duration:

    3 Months

  • Expiry date:


User Researcher - Agile, Digital, Government, GDS

Location: Newcastle

Duration until: 31/03/2020

Would you like to join a global leader in consulting, technology services and digital transformation?

Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. They require a multi-disciplined User Researcher, capable of identifying and efficiently conveying the customer's requirements through planning, designing and conducting full range of research activities necessary to support the design and development of government services.

Role Description:

  • User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services.
  • Research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.
  • User Researchers are key figures in our service teams, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. They will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service for users.
  • You should be experienced in using a variety of user research approaches necessary to reveal actionable customer insights. You will have excellent analytical and problem-solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.
  • You will need to be confident in explaining user needs to senior civil servants, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation.

Key Responsibilities:

  • Planning, designing and conducting full range of research activities necessary to support the design and development of government services
  • Conducting such activities in accordance with GDS expectations / standards
  • Working with Service Managers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material
  • Working closely with designers and developers to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
  • Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Presenting findings and related design/business recommendations and customer insights to senior decision makers

What we are looking for:

  • The ability to make effective decisions using multiple sources on the solving of business problems
  • High attention to detail and fantastic problem-solving skills
  • Ability to be proactive and spot problems before they arise
  • Ability to build great relationships and trust with staff & stakeholders
  • A collaborative way of working
  • Enthusiasm and a positive can-do attitude
  • A passion for technology and providing great customer service
  • Previous experience of web-based service delivery.

Minimum Experience:

  • Public sector experience
  • Experience in leading user research in all the GDS phases
  • Must know the research methodologies
  • Know to run user research on digital assisted users
  • Have experience in setting up user research community
  • Have direct experience of working with senior user experience designers, user interaction designers, content strategist and content designers
  • Must have experience in qualitative and quantitative analysis
  • Must have experience working in multiple scrum team or scale agile

Suitable candidates should submit their CV in the first instance.