User ResearcherLondon6 Months As a User Researcher you'll generate new and useful user insights and translate them into features and actions. You will lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing. This includes:Planning, designing and conducting in-house research to test new service ideas and concept developmentWorking closely with the team to turn user data into actionable user stories that influence product/service direction and prototype developmentManaging ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mappingPresenting findings, recommendations and customer insights to senior decision makersSharing knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across governmentTechnologies:Experience of delivery using an iterative/agile methodology (e.g. Agile/SCRUM)Experience of agile collaboration tools (e.g. Atlassian Jira, Agile for Scrum, Confluence)Mandatory Technical Skills: Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated toolingA degree in areas such as psychology, sociology, anthropology, human-computer interaction or market researchMandatory Business Skill: Good facilitation and influencing skillsExcellent problem-solving and interpersonal skillsExcellent written and verbal communication skills - able to work with large groups of customers of varying levels of seniority from user to board levelThis role will involve working with various UK Government clients at locations across the UK, so you must be mobile and willing to work away from your base location Suitable candidates should submit their CV in the first instance.