User Researcher Location: Newcastle Initial Duration: 4 Weeks Start Date: ASAP Would you like to join a global leader in consulting, technology services and digital transformation?Our client are at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms.You will be based on site working with one of the UK's most digital organisations and leading the technology revolution across the public sector. With over 50 million customers at the heart of everything they do the scope and impact of your work is limitless. As a team, they're not afraid to try new technologies and new ways of working. Business Skills: Proven experience of using a variety of usability testing methodologies to reveal actionable customer insights and gather user needs for web based services. Proven experience of creating research strategies/approaches. Proven experience of facilitating workshops. Excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative evidence. Confident in explaining user needs to senior civil servants and acting as a department at large. Extensive knowledge of human factors, ethnography and the user-centered design process for environment. Demonstrable knowledge, experience in and passion for user-centered design practices. Proven experience of audience modelling and developing design personas. Experience across web content, tools and transactional services, especially those with complex user journeys (involving development of a logical sequence of steps to complete transactions). Comfortable working with data from gathering and analysis through to design and presentation.Comfortable in the capacity of mentor for other user researcher(s). Have excellent interpersonal skills and the ability to quickly develop strong working relationships in high pressure environments. Experience of working in an agile development environment with designers, business analysts and developers to create new digital products and services. Experience of identifying user needs of users with accessibility requirements. Suitable candidates should submit their CV in the first instance.