User Management Analyst

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    market rates

  • Job ref:

    BBBH125268_1598274546

  • Published:

    about 1 month ago

  • Duration:

    3 months

  • Start date:

    ASAP

User Management Analyst

Milton Keynes

3 Months +

The role will also be responsible for processing and coordinating timely responses to client management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. Ensuring expectations are managed while delivering exceptional customer satisfaction will all be important factors in fulfilling the role.

RESPONSIBILITIES

  • Providing specialist support for the applications.
  • Working under general direction within a clear framework of accountability.
  • Working with minimal supervision and limited guidance, planning own work to meet objectives.
  • Adherence to guidelines regarding all access requests.
  • Adherence to IT Services Incident Management process.
  • Resolving Customer incidents within agreed SLA
  • Ensuring Local Working Instructions, processes and procedures are documented and reviewed on a 6 monthly basis.
  • Be pragmatic, dynamic, innovative and creative.

Essential:

  • Extensive customer facing experience.
  • Extensive Knowledge of Active Directory
  • Ability to be given a task at a high level, complete appropriate analysis and support solutions put in place with relevant processes and procedures.
  • Knowledge and operation of SAP monitoring and analysis tools.
  • Learn and support new applications and systems which are critical to the business.
  • Ability to interact with business users to gather and understand impact of requirements.
  • Ability to create and update procedural documentation, ensuring appropriate to the target audience.
  • Self-motivated and a strong team player.
  • Excellent time and priority management within a pressured environment to meet deadlines.
  • Excellent communicator both verbal and written with good organisational skills.
  • Intermediate MS Office.
  • Knowledge of Windows 10 operating system.
  • Understanding of Access and User Management procedures

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