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Travel Consultant

  • Salary: £100 - £130 per day
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 17/04/2018
  • Job reference: J384908A

Travel Consultant

As a Passport & Visa Consultant based in our London office, you will be tasked with delivering exceptional customer service to our clients - offering expert passport and visa advice to our customers who require one or the other (or both) to travel.

Profile

Applicants must have previous experience of working in a customer focused / service environment with Passport's and Visa's, ideally having worked within the travel industry and with experience using a Travel GDS system such as Amadeus, Galileo, Worldspan or Sabre.

Key deliverables

  • Handling Passport and Visa enquiries from our clients
  • Answering any Passport and Visa related queries for our clients and internal stakeholders
  • Working closely with CIBT, who process client Visa's on our behalf
  • Checking applications received directly by us, completing an application on the clients behalf and ensuring all relevant documents are forwarded to CIBT
  • Assisting our Invoice Team with any invoicing/billing related activity
  • Ensuring a smooth transition from our current Passport and Visa processes to a full CIBT offering
  • Handling queries and complaints via phone and email
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