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Technical Support Manager

  • Salary: £40000 - £46000 per annum
  • Job type: Permanent
  • Location: Stratford-upon-Avon, Warwickshire
  • Sector: Functional Management
  • Date posted: 30/11/2017
  • Job reference: J378199A

Vacancy - Technical Support Manager - VMWARE - Microsoft - up to £46,000
A leading technology company is looking to hire a Technical Support Manager on a permanent basis. The organisation are currently going through a period of growth.

The Technical Support manager is responsible for a small team and will provide a high level of technical support services for onsite managed services provided to customers as well as assistance to the organisations support teams with software only customers when required.

Roles & Responsibilities;

  • Management of the Technical Support team across multiple UK locations.
  • Ensuring technical records are maintained of equipment, licenses and configurations
  • Maintain and grow current systems and be aware of impending problems
  • Implementing regular vendor patching to a pre-agreed schedule for all systems and ensuring
  • Ability to build upon a maintain client relationships
  • Liaise with 3rd parties
  • Lead technical incident management processes and investigations
  • Create & Maintain Technical Documentation & Policies
  • Work closely with technical and Sales colleagues to identify upgrade, enhancement and up-sell opportunities of a technical nature.
  • Development and maintenance of Technical support team

Skills & Experience;

  • 3 years experience in a team leader position.
  • Strong problem solving skills
  • Ability to organise and co-ordinate areas of work for self and others
  • Experience of working within an ITIL environment
  • Well-developed presentation and communication skills

You will also possess strong knowledge within;

  • VMWare
  • Storage deployment & management
  • Microsoft stack - physical & virtual
  • Disaster recovery

If you are interested in the position please send an up to date CV for immediate consideration. Alternatively, if you know anyone who may be suitable for the role, we offer monetary rewards for successful referrals.

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