Technical Support Analyst - IT Infrastructure Services

  • Location

    Shrewsbury, Shropshire

  • Sector:


  • Job type:


  • Salary:

    Up to £25000.00 per annum + Benefits

  • Contact:

    John McManus

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Start date:


Technical Support Analyst - IT Infrastructure Systems

Windows Desktop, Windows Servers, Mobile Devices, Laptops, Tablets, Mobile Phones, MS Active Directory, MS Window 7 & 10, MS Office 365, SQL, LAN/WAN, LAN IP Addressing, IP Telephony, Wi-Fi Network Administration, Helpdesk & Helpdesk Ticketing System experience, VPN and Telephony.

£25,000pa + Excellent Benefits Package + Training & Development

Shrewsbury, Shropshire

After recent years of very successful and structured growth, this modern learning organisation are seeking to enhance the IT Infrastructure Support Team by recruiting a challenge motivated Technical Support Analyst.

This role is pivotal but challenging, diverse and rewarding and will offer you an opportunity to grow technically as the breadth of in-house technology and pipelined projects are substantial.

The person required will require energy, tenacity, patience, teamwork and the flexibility to go the extra mile and offer a 1st class customer experience.

In return you will join a leading company that is experiencing growth, has a supportive and friendly environment, a very competitive starting salary and a solid bridge toward technical and personal development.

Key technical experience required will include:

  • Windows PC & Windows Desktop 7 & 10 Support
  • Windows Servers 2012 & 2016
  • Mobile Devices, Laptops, Tablets and Mobile Phone Support
  • MS Active Directory, MS Window 7 & 10, MS Office 365 and SQL
  • LAN/WAN & LAN IP Addressing
  • Wi-Fi Network Administration
  • IP Telephony & VPN's
  • Helpdesk & Helpdesk Ticketing System experience

Your "Day to Day" responsibilities will involve:

  • Provide professional end user support of business applications and systems, associated services and configurations, ranging from entry level desktop support to more advanced support issues across the business (circa 150 users), with occasional travel to other sites as required
  • Administration of Windows Servers, PC's Laptops, Tablets, Mobile Phone & Network Devices
  • Configure and maintain automated software deployment imaging tool to enable rapid deployment of standard build Laptops and PCs
  • Maintain IT stock levels with starter and leaver hardware collection, and assist in maintaining IT asset and license registers, and deployment of new hardware
  • Creating and disabling of user accounts for applications and active directory
  • Maintain software license inventories to assigned users
  • Administrate system backups and recovery within agreed RTO and RPO
  • Update technical document installation, configuration practices / procedures

Technology accreditations such as MCSA, MCSE are desirable but will not take precedence over solid and proven IT Infrastructure Support experience.

To rise above your peers in 2020 - Call John McManus at Experis IT today!!!