Technical Support Analyst

  • Location

    Durham, County Durham

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £20.00 - £22.31 per hour

  • Contact:

    Experis UK

  • Contact email:

    pwhite@juicegroup.com

  • Job ref:

    PW/005_1588601171

  • Published:

    5 months ago

  • Duration:

    6 months

  • Expiry date:

    2020-05-12

  • Start date:

    ASAP

  • Client:

    #

Global Pharmaceutical client

Location: Durham

Rate: MAX £22.31 per hour

ASAP Start

6 months contract initially

RESPONSIBILITIES:

  • Assists all corporate and remote users with technical issues related to hardware, software and connectivity issues.
  • Provides first level end-user support.
  • Runs diagnostic programs, isolates problems and determines and implements solutions.
  • May provide desk side or remote assistance.
  • Determines when to escalate unresolved issues to the appropriate IT team for further support.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Position will receive direction and support.
  • Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
  • Stage, Build and Image systems with standard client image (aka eCore).

SKILLS/EXPERIENCE REQUIRED:


  • Working computer and technical systems knowledge
  • Customer service experience
  • Strong communication and interpersonal skills
  • Good listening skills.
  • Good Analytic / Troubleshooting Skills.
  • Strong working knowledge of Windows 10.
  • Working knowledge of O365 and basic business applications.
  • Good Customer Support Skills.
  • Minimum 1 year desk side support services.
  • Basic knowledge of networks, telecom and compute/storage.
  • Basic knowledge of mobile device support. (Apple)
  • Provide Infrastructure support to projects when required.

Due to the high volume of applications we receive we are not able to get back to everyone who applies. Therefore if you have not heard back from Juice Resource Solutions within 7 days please assume that your application has been unsuccessful however we will contact you if suitable roles come up that match your skill set.