Technical Services Manager

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Experis UK

  • Contact email:

    Jack.Devlin@experis.co.uk

  • Job ref:

    BBBH125387_1597845547

  • Published:

    about 1 month ago

  • Expiry date:

    2020-09-21

Technical Services Manager

Technology, Global, EMEA, Infrastructure, Network, Storage, Service Desk


We have an exciting opportunity with one of our clients, a market leader in the women's health industry. While they discover and develop groundbreaking products and services that benefit everyone, they are especially passionate about those that advance women's health and well-being.

Overview:

This position will lead the Technical Services team across EMEAC providing an outstanding user experience as well as network and infrastructure support for employees utilizing digital assets delivered from public cloud, private cloud, and on-premises. In partnership with Global Services, you will be responsible for the operational excellence and delivery of globally aligned policies, standards, and best practice for technology platform transformation.

You will be responsible for leading project teams working within Data Centre, Storage, Servers, Messaging, Network and Telecom. Service scope includes end-point management and support (PCs, mobile devices), on-prem data centres and cloud services including full Office 365 portfolio, conference rooms and video conferencing technology, site technology and wireless services.


Role Responsibilities:

  • Overall Technical Services management across EMEA and Canada (EMEAC).
  • Oversees, leads, develops, and inspires EMEAC Tech Services team in a matrixed environment in collaboration with Global Services, with solid and dotted reporting lines
  • Implements cyber security best practices and cyber incident response/management and regulatory compliance
  • Identifies and recommends solutions to increase productivity, availability of information and enhances ease of technology solutions for the user community
  • Supports and prioritizes business initiatives
  • Defines SLA and delivery, service metrics ownership for in-house and outside services
  • Provides financial budgeting for projects and resources for both initial capital investment and annual operating expense
  • Builds a culture of pro-activity, business cooperation, continuous improvement, and exceptional service delivery.
  • Manages vendors / partners and procurement with associated contract review/negotiation
  • IS Help Desk Support
  • Manages the distribution of incoming requests and incidents to support staff
  • Utilizes dashboards and metrics to ensure efficient day to day operations
  • Defines goals infrastructure operations team and project delivery
  • Provides executive presence acting as escalation point for business contacts & regional executive and functional support
  • Develops talent and team to ensure innovative solution-oriented approach with the highest level of customer partnership, relationship, and service orientation

Experience required:

  • 10 years of related experience including minimum of 4 years' directly managing teams
  • Minimum of 4 years' experience leading an IS Infrastructure department and strategic IS Infrastructure projects, inclusive of Service Desk, Data Center, Servers, Storage, Messaging, Network, and Telecom
  • Demonstrated ability to proactively problem solve and deliver results despite simultaneous deadlines and priorities
  • Experience using and managing outside services
  • Ability to work well under pressure with time sensitive needs
  • Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
  • Proven ability to learn from, and teach, peers and to research solutions independently and drive solutions
  • Expert knowledge with Microsoft Office, Microsoft Azure, Active Directory including user accounts, Microsoft/Mac operating systems, Box Sync, Box Drive, WebEx and other cloud services
  • Excellent knowledge and experience in supporting Microsoft Office / O365 (Outlook, Word, Excel & PowerPoint) for both Windows and Mac; SharePoint, browser clients, etc.
  • Minimum of 5 years' hands-on technical experience building and supporting many of the following services and technologies:
    • WAN/LAN networks (Cisco)
    • Storage/SAN (Cisco, Dell, EMC etc.)
    • Physical servers (Dell/Windows)
    • Virtual servers (ESX/VMWare)
    • Remote connectivity (Citrix/Xen)
    • Data centers (private, cloud and hybrid)
    • Email (MS Exchange)
    • Telephony (Cisco VoIP)
    • Cyber security
    • Active Directory
    • Monitoring (MS SCCM, Solarwinds, Splunk)

If you have the relevant skills and experience and would like to apply, please follow the link provided.