Technical Operations Specialist

  • Location

    Telford, Shropshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Michael Kieran

  • Contact email:

    Michael.Kieran@experis.co.uk

  • Job ref:

    BBBH115190_1574872941

  • Published:

    2 months ago

  • Expiry date:

    2019-12-27


Technical Operations Specialist Lead/ IT Support Team Lead - Telford

Are you technical and have a passion for delivering service excellence to the end client? Can you stay calm under pressure, lead by example and inspire others?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology? Do you want to learn new technologies? We are looking to grow our team with committed people to provide service excellence to our UK Government client.

We are looking for a Technical Operations Specialist to lead a small team whose prime role is to manage and maximise server availability and maintain the availability of the IT service. Drive the team forward with enthusiasm, continually reinforce how efforts make a difference encourage development and address concerns. Demonstrate a positive behaviour that you want people to follow, make a real difference providing direction, inspiration, exhibit passion, confidence and ambition.

The role includes working on a shift rota which includes days and nights. You will quickly build a detailed knowledge of the systems, coaching and training less experienced staff, infrastructure maintenance etc. Escalate issues as appropriate to meet service level agreements. Demonstrate a clear understanding of technical support processes. Is able to utilise their technical knowledge to verify, validate requirements in a controlled manner. Is able to make recommendations to customers for improvements to the service. Deals with problems escalated by other team members. Takes ownership for listening to and understanding more complex problems. Escalates and/or gains support where necessary to resolve the problem for example support or ownership for High Priority incidents and Major Incidents. Strive to exceed customer expectations developing collaborative working relationships with customers to deliver and enhance the service. Recognises and reports opportunities to the Operations Manager who will be on hand to provide ongoing support and development as part of everyday business as usual activities.

Core Skills

  • Proven experience of working in a technical ICT role or ability to demonstrate a good knowledge of Server and infrastructure monitoring.
  • Proven experience in a leadership capacity with the ability to build rapport and lead by example providing direction, exhibiting passion, confidence and ambition.
  • Drive the team forward with enthusiasm, reinforce how efforts make a difference encourage and support development and address concerns by using a Performance Management in house system.
  • High degree of customer service skills
  • Experience of good knowledge of Incident Management.
  • Ability to obtain Local Country Government Clearance.