Technical Author

  • Location

    Telford, Shropshire

  • Sector:


  • Job type:


  • Salary:

    £350 - £380 per annum

  • Contact:

    Patrick Doyle

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    6 Months

  • Expiry date:


Technical Writer
Location: Telford
Initial Duration: 6 Months

As a technical writer, you will develop technical content to help us improve the way we share technical knowledge and expertise. You will work alongside content designers, interaction designers, user researchers, product managers and business analysts to create documentation and technical information. You will be comfortable working across multiple teams, while writing on a range of different subjects, from the highly technical to the more general. You'll be part of our active and supportive design community.

  • create new content for technologists inside and outside government, such as: documentation for developers on how a product works and technical guidance on
  • how to approach common problems.
  • become familiar with existing technical content and make recommendations on how it can be improved.
  • work with technical and process experts to get an in-depth understanding of relevant programmes, projects and topics
  • collaborate with user researchers to develop a detailed knowledge of user needs
  • run workshops and collaborate with technical and design colleagues
  • work with content designers to ensure there's a consistent approach to content in the user journey
  • contribute to the technical writer community across government
  • write and maintain documentation including information about APIs and security
  • ensure that documentation meets user needs for all user profiles
  • help to plan, and attend user research and feedback relevant information to the development team

Technical Skills:

  • at least a basic a understanding of HTML and CSS
  • extensive experience of technical writing for the web, with proven ability to create
  • content that is accessible and usable for the target audience
  • an understanding of usability and interaction design
  • experience of needs analysis

Business Skills:

    • detailed understanding of Systems Life Cycles, in particular the requirements and analysis phases
    • strong communications, ability to build and maintain good Client relationships
    • presentation skills to development areas and to client base,