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Systems Support Engineer - Monitoring, Scheduling

  • Salary: Negotiable
  • Job type: Contract
  • Location: Newcastle upon Tyne, Shropshire
  • Sector: Other
  • Date posted: 17/09/2018
  • Job reference: BBBH87537

Systems Support Engineer

Telford

6 months initially

Summary of the role:

The Senior Systems Engineer role will be a key figure in an operations team that manages the technology stack from the infrastructure, software, hardware and interfacing systems as well as the operational and event management tooling that are required to support the services.

Experience of operating service in the cloud and on premise, as well as using open source technologies such as Puppet, GiTLab and ELK, and expertise with monitoring solutions are requirements of the role.

Data analytics and trend analysis is an important aspect of the role, where tooling will be leveraged to prevent operational problems occurring before they impact the end user. The role will involve the pro-active monitoring and preventive action both on premise, in the Cloud and/or a mixture of both.

Responsibilities:

  • Taking the lead technical role in delivering high quality innovation to the operations of the CMDG live services
  • Lead investigations to alerts generated by the systems and operational tooling, batch processing and supporting platform teams in resolving complex issues
  • Undertaking Technical service improvements, system monitoring and tooling support alongside providing data analytics and reporting on system performance and business usage
  • Implementing releases into production and supporting operational testing with the platform delivery teams
  • Willingness to be included on a 24 x 7 on-call rota.
  • Ensuring that system access and security are not compromised
  • Ensuring that systems are maintained in line with the technical service roadmap
  • Performing KT to permanent members of staff as and when necessary

Essential Knowledge, Criteria and Skills

  • 5 years+ experience in an operational/technical service environment support role
  • Experience with managing all tiers of the technology stack supporting application platforms.
  • Experience of managing applications in a live environment
  • Experience of scheduling tools such as Job Scheduler
  • Experience in monitoring tools such as Zabbix
  • Able to handle complex tasks, demonstrating skills in leading to resolution.
  • Knowledge of database, middleware, operating systems and application environments. With an understanding of ITIL processes.
  • Innovative and proactive planner with strong proactive approach to problem solving.
  • Excellent written and verbal communication and the ability to communicate the right level of technical information based on the audience.
  • Proactive, result oriented and resilient with an ability to work under pressure to tight deadlines and juggle multiple priorities
  • Experience of being on-call on a 24x7 rota

Desirable Knowledge, Criteria and Skills

  • SC Cleared
  • Experience in running services in the cloud (public or private)
  • Knowledge of Virtualisation Machines/Cloud
  • Pega and/or Documentum
  • Unix experience (navigation/scripting)
  • Systems Administration
  • Java
  • Exposure to Oracle, SQLServer and OpenSource databases
  • Understanding of Agile deliveries, collaborative tooling and techniques (Jira/Kanban)
  • ITIL OSA (Operation Support and Analysis) Certification
  • ITIL CSI (Continual Service Improvement) Certification

Suitable candidates should submit their CV in the first instance

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