System Administrator - London Permanent - DV Clearance Required We have an opportunity for an experienced System Administrator to join one of our major international clients based at their office in Central London. The successful candidate should already hold clearance at DV level as the position will be assisting projects that support the national defence efforts of the UK. Key Accountabilities * Work within a team supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). * Business Awareness. Has a good understanding of the customers' environment and service delivery requirements to enable the delivery of the service. * Follow established processes/systems and recommend improvements to these as appropriate to resolve routine customer enquiries. * Take ownership for listening to and understanding the customer's problem. Escalate and/or gain support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner. * Escalate issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. * Take responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Desirable Skills * Defence sector experience * Good verbal and written technical communications skills * Good problem solving and analytical skills Please apply by following the link provided or contact Jonny Mills at Experis for further details.