Support Service Engineer

  • Location

    Durham, County Durham

  • Sector:


  • Job type:


  • Salary:

    £10.38 - £12.38 per hour

  • Contact:

    Harriet Hughes

  • Contact email:

  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Client:


Support Service Engineer, ICT, IT, Customer, Communication, Customer Satisfaction, Issue Resolution, Troubleshoot, Software, Hardware, Rollout, Incident Escalation, Desktop, Support, Equipment, Relocation, Service Desk, User Training, Anti-virus, Remote Access, Internet, Microsoft, Operating System, OS, Active Directory, AD, Group Policy, Rights, Access, Configuration, Installation, Maintenance, NHS, National Health Service, Health, Care,

Our Client in Durham are looking for a Support Service Engineer to support a high-quality, efficient and customer-focused ICT support service to a broad range of customer groups.

Key Skills:

  • To be responsible for ensuring the timely resolution of incidents and fulfilment of customer requests, in accordance with standard operational procedures and agreed performance criteria
  • To be responsible for escalation of incidents and requests which cannot or are unlikely to be resolved within agreed service levels
  • To be responsible for the co-ordination and installation of new desktop and peripheral equipment, supporting location moves and newly commissioned buildings, liaising with Technical Project Leads as appropriate
  • To liaise with the service desk to ensure effective identification, prioritisation and assignment of incidents and requests through to resolution/closure
  • To provide basic-level user based training following installation of desktop and peripheral equipment (raising user awareness of additional support materials and knowledge bases)
  • To be responsible for the prompt escalation of all suspected security incidents to ICT Security Management
  • To maintain and support a number of systems and solutions systems currently in use including but not limited to:
    • All operating systems
    • Anti-virus products
    • Remote access
    • Internet tools & technologies
    • Microsoft & other applications
    • 3rd party solutions - clinical, non-clinical
  • Active Directory use and maintenance including OU structure, group policy and the e assignment of rights and access
  • Configuration, Installation and maintenance of all hardware and software necessary for the efficient provision of services.