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Support Engineer - (Virtualisation/ Citrix)

  • Salary: £300 - £365 per day
  • Job type: Contract
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Sector: IT, Citrix, Other, Support, Virtualisation
  • Date posted: 18/04/2018
  • Job reference: J384597A

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Support Engineer- (Virtualisation/Citrix)

Duration: 6 months

Location: Newcastle

Clearance: Will currently hold or be willing to obtain SC clearance

The successful candidate will join a highly skilled team of Server/Support engineers providing technical Infrastructure support to Central and Regional UK Government users. The role will require a flexible working ethic and a pragmatic approach to IT Support, they will have second/third line support background, and have good customer service and communication skills.

Description of Role

  • Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
  • Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
  • Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management, monitoring, troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
  • Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives
  • Works on problems/projects of diverse complexity and scope. Exercises independent judgment within generally defined policies and practices to identify and select a solution.
  • Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Essential Knowledge and Skills Required:

  • Citrix XenDesktop 7.x ideally 7.15, XenApp 6.5 configuration, troubleshooting and end user support.
  • Citrix Provisioning Services
  • Citrix storefront
  • NetScaler
  • Windows Server 2008R2, 2012, 2016
  • HP Blade Systems and Virtual Connect Technologies
  • VMWare Vsphere 6.x, 5.x
  • AppSense
  • Networking
  • General understanding of related technologies e.g. SAN architecture
  • Customer Service

Education and Experience Required:

Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level or intermediate-level certification(s) in work field. Typically 2-5 years of relevant experience

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