Support Engineer (School Based)

  • Location

    North London, London

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £170 - £210 per day

  • Contact:

    Rachel Adati-Kumi

  • Contact email:

    Rachel.Adati-Kumi@experis.co.uk

  • Job ref:

    BBBH110658_1569236038

  • Published:

    about 2 months ago

  • Duration:

    2 Months

  • Expiry date:

    2019-10-23

  • Start date:

    ASAP

  • Client:

    #

Support Engineer - North London - initial contract till December 2019

A Support Engineer required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in North London on an initial contract till December 2019.

Candidates should ideally hold active Enhanced DBS clearance or be willing to undergo clearance checks.

Key Skills

  • 1st /2nd line IT support & implementation experience including MS Server 2008/2012/7/8/10, Vanilla Network Support, Apple, printers and projectors ideally within a customer-focused environment.
  • Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
  • Strong planning, organising and prioritising abilities.
  • Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
  • Prior school ICT support experience



Duties:

  • Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • Respond to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds


If this role is of interest to you, please submit your CV in the first instance.