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Support Engineer

  • Salary: Negotiable
  • Job type: Contract
  • Location: Stevenage, Hertfordshire
  • Sector: Support
  • Date posted: 05/09/2017
  • Job reference: J373545A

Support Engineer

3 Month Contract

Stevenage

£260p/d

SC Cleared

ROLE SUMMARY

* Support of MBDAs portfolio of Engineering applications
* Responsible for BAU support, minor enhancement and project work as required
* Providing support across restricted and secret networks

DUTIES AND RESPONSIBILITIES:

* Provide day to day support for all engineering application in the MBDA portfolio
* Perform daily checks and monitoring activities to ensure application health
* Proactively identify and work to resolve potential issues
* Ensure all SLAs are maintained and any escalations are made in a timely manner
* Ensure all technical documentation is maintained to a high standard and updated as required.

KEY SKILLS AND COMPETENCIES - TECHNICAL:

* Experience of supporting applications on Windows server 2008 / 2012
* Experience of virtualization and VM ware
* SQL developer and SQL query writing
* Knowledge of Microsoft Active Directory and how it controls application access
* Windows PowerShell (desirable)
* Windows / UNIX command line

KEY SKILLS AND COMPETENCIES - PERSONAL:

* Ability to work as part of a team that extends to both on site and off site resources
* Proven track record of delivering individual deliverables
* Outstanding customer service skills - face to face and over telephone / email
* Experience of working within a service and support environment
* Ability to effectively triage and manage incidents
* Experience using incident logging and management applications such as Remedy / Service manager / Service Now
* Experience of writing deployment and test plans

APPLICATION EXPERIENCE:

* PTC Windchill (Highly Desirable)
* IBM CLM suite of tools (RTC / Rhapsody / DOORS) (Desirable)
* PTC Thingworx (Desirable)
* PTC Arbortex (Desirable)



Please be aware that DXC Technology requires all new employees in the UK to complete a security vetting process for a minimum of BPSS clearance. All offers of employment are dependent upon you successfully completing this vetting process. This role requires all candidates to be cleared to SC level.

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