Support Engineer (EDBS Cleared)

  • Location

    Salford, Greater Manchester

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £150 - £160 per day

  • Contact:

    Chris Green

  • Contact email:

    Chris.Green@experis.co.uk

  • Job ref:

    BBBH99826_1552652553

  • Published:

    2 months ago

  • Duration:

    2 months

  • Expiry date:

    2019-04-14

  • Start date:

    ASAP

  • Client:

    #

Field Engineer (EDBS Cleared) - Salford - initial 2-month contract

Field Engineer (EDBS Cleared) required to join a reputable ICT support and teaching company focusing on providing on-site support to a school in Salford on an initial 2-month contract.

Due to the urgent nature of the role and working in the school environment, the client ideally requires that candidates hold current active Enhanced DBS clearance.

Duties:

  • Carrying out routine and ad hoc network management tasks including daily backups, anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur.
  • Responding to incidents logged by the customer, in an appropriate manner by having a detailed understanding of the Incident Management processes and its business impact.
  • Management of incidents to resolution for any network and equipment failures covering software, hardware and infrastructure problems as defined by the service level agreement.
  • Providing maintenance and repair services such as projector fixes, and laptop builds
  • Ensuring that all systems used to carry out work activities are updated on a real time basis, including the completion of detailed and accurate call notes. Following the communication and escalation steps as outlined in process documentation.



Key Skills

  • Microsoft SCCM, Windows 10, Windows Server 2012
  • Station rebuilds and equipment functionality checks
  • Hardware and software fixes
  • Excellent customer facing and interpersonal skills, including diagnostic questioning, and the ability to deal with difficult conflict situations.
  • Experience of maintaining and supporting networks.
  • Ability to problem solve and think creatively.
  • The ability to work proactively with good planning and organisation skills.
  • Good time management, reliability and punctuality.



Suitable candidates should ideally hold Enhanced DBS clearance or be willing and eligible to undergo clearance checks.