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Support & Capacity Manager

  • Salary: £350 - £400 per day
  • Job type: Contract
  • Location: Northampton, Northamptonshire
  • Sector: Infrastructure & Support
  • Date posted: 12/06/2017
  • Job reference: J329939A
This vacancy has now expired.

Opportunity

Service Capacity & Support Manager required for a leading consultancy on-site with large Financial Services Client in Northampton for 6 months+

Responsibilities

Takes hands-on responsibility for the analysis of Capacity Management for the accountable it services in an operational state. Supports the analysis of capacity usage and demand requirements activity for new services as part of service introduction. Responsible for providing key component performance parameters and metrics within their assigned area of expertise for the accountable IT-services.

  • Responsible for the review and resolution of any identified capacity breach via the standard incident management process
  • Raises problem records to correct any underlying capacity related issues as per the group problem management process
  • Raises any capacity demand requests in the strategic demand tooling
  • Follows the change management process for implementation of the additional capacity for any approved capacity management demand requests
  • Implements tuning adjustments

Please apply to the advert in the first instance

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