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Storage Technician

  • Salary: Negotiable
  • Job type: Contract
  • Location: Edinburgh
  • Sector: IT
  • Date posted: 11/07/2018
  • Job reference: J389474A

As a Technician, you'll apply technical knowledge and skills to ensure maximum availability and optimum performance of IT Systems and Services.

Experienced Storage Technician with expertise in a selection of the following technologies:

  • TSM v5/v6/v7
  • NetApp cdot
  • Mainframe SMS, HSM, FDR, TLMS
  • HPP (Sepaton)
  • HDS G1K
  • Luminex
  • SAN (Brocade)
  • Linux

KEY RESPONSIBILITIES

  • Working in a range of environments, including within projects and/or operational teams.
  • Maintaining up to date technical knowledge in one or more specialist areas.
  • Establishing and maintaining good working relationships with a range of technical and business stakeholders, including internal and third party suppliers.
  • Being able to react quickly and confidently, potentially during unsocial hours, to maintain IT services.
  • Applying technical knowledge and skills to resolve incidents as they occur, to maintain IT service continuity.
  • Proactively maintaining existing systems in line with relevant standards and controls, to ensure the provision of IT services.
  • Identifying and eliminating the root cause of system issues, to avoid repetition of problems and improve the overall quality of service.
  • Providing in-depth technical input to designers in areas of your own specialism to influence the direction of design, and ensure smooth implementation of new or enhanced systems.
  • Developing and documenting processes to accompany new systems or enhancements, to ensure effective implementation.
  • Actively managing any vendor supplied system licences to help control costs.
  • Monitoring controls for disaster recovery or major outage, to ensure service continuity is maintained.
  • Act as Subject Matter Experts for specific systems or services, in order to provide an escalation point for technical problems.

Qualifications

  • Analytical skills
    Use of a variety of diagnostic techniques to understand a situation/issue/problem by breaking it down and tracing the root cause/underlying implications in a methodical step-by-step way.
  • Communications skills
    Clearly and effectively communicates information, ideas, plans, requests and opinions to internal and external stakeholders through a range of channels, including written and oral. Ensures alignment with communication guidelines and policies.
  • Continuous improvement
    Applies a systematic approach to help optimise business activities and processes to support the strategic objectives of the organisation. Includes significant process transformation activities as part of continuous change programmes.
  • Generic technical
    Expertise in a selection of the following Storage technologies:
  • TSM v5/v6/v7
  • NetApp cdot
  • Mainframe SMS, HSM, FDR, TLMS
  • HPP (Sepaton)
  • HDS G1K
  • Luminex
  • SAN (Brocade)
  • Linux
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