Special Services Team Leader

  • Location

    Colchester, Essex

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    christopher willsdon

  • Contact email:


  • Job ref:


  • Published:

    2 months ago

  • Duration:

    4 Weeks

  • Expiry date:


  • Start date:


  • Client:


My client based in Colchester have a requirement for a Special Services Team Lead to come in on a 4 week contract. The role requires somebody who has strong experience of working with spreadsheets and ideally experience with Customer Relations Management Software and customer sales techniques. Previous knowledge in train station accounting or booking office work is essential, together with good interpersonal and communication skills for contact with Customers and Retail Staff.

Should you be successful, the role would see you:

  • Ensure that business customers (as directed by the Sales & Marketing Team) have their travel ticket requests fulfilled as appropriate. Direct liaison with customers is essential to ensure that their requirements are met efficiently and within given timescales. Enable an efficient and accurate billing process in conjunction with the Accounts Receivable Team.
  • Liaise with customers to ensure their ticket requirements are captured accurately and dealt with to a conclusion.
  • Production of tickets via the use of TIS systems and liaising with ticket offices to ensure remote issues are dealt with efficiently and to the satisfaction of the customer.
  • Ensure an accurate and efficient billing cycle is maintained in conjunction with the Accounts Receivable team.
  • Liaise with the Business Services Manager / Sales & Marketing Department over scheme changes / enhancements.
  • Receive, and deal with to a conclusion, any customer queries over ticket production, laid down pricing structures and billing queries (in conjunction with Accounts Receivable).
  • File and document records as required. This will involve the use of computerised CRM systems and the Open Accounts system.
  • Assist other members of the Specialist Services Team in their duties maintaining an excellent level of customer service throughout the team. Including production, monitoring and administration of Season Direct.
  • Assist the RCAC team as required in balance checking duties.
  • Complete ad hoc projects as requested by the Retail Accounting Manager.

If this role sounds of interest to you then please apply.