Spanish Speaking Customer Service Coordinator

  • Location

    Amersham, Buckinghamshire

  • Sector:

    Healthcare

  • Job type:

    Contract

  • Salary:

    Negotiable

  • Contact:

    Experis UK

  • Contact email:

    James.Doherty@experis.co.uk

  • Job ref:

    JD/125155_1597151798

  • Published:

    about 2 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-09-22

  • Start date:

    ASAP

Customer Service Coordinator job opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of biopharmaceuticals.

As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.

Customer Service Coordinator Responsibilities:

  • To provide excellent customer service for customers, both internal and external.
  • Order Entry and order management to deliver as required.
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
  • Pro-active and timely Backlog Management.
  • Follow Shipment to ensure Revenue collection occurs on time.
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.

Customer Service Coordinator Criteria:

We are looking for a Customer Service Coordinator with experience of working with customers and provide an excellent end to end customer journey.

Essential Criteria:

  • Written and oral fluency in English and Spanish
  • Written and oral fluency in one of the following (Italian/Portuguese/French)
  • End-to-end order management experience from customer order to order fulfilment
  • Experience with Order Management systems
  • Strong Customer Service and interpersonal skills with professional attitude
  • Excellent stakeholder management and client facing skills
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail