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Solution Lead - Lean Sigma Six

  • Salary: Negotiable
  • Job type: Contract
  • Location: London
  • Sector: IT
  • Date posted: 29/01/2018
  • Job reference: J380779A

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Solution Lead - Lean Sigma Six

3 Months



Travel Required (Romania + Italy)

Key Accountabilities:

  1. Assess the As-Is Operating model of the Client's BPO services to design a New operating model definition that will encompass the Organisation structure, improved and digitised processes, technology landscape, performance management and the location strategy required to run the back office processes as a Shared Service center for delivering cost benefits and sustained growth platform to the organisation
  2. Provide direction to the team of Consultants and Senior Consultants to deliver the strategic projects for the Client across various geographic locations
  3. Operating model review of the BPO Services in Italy, Romania , France and Czech
  4. Manage stakeholder relationships, and propagate the use of the Consulting team
  5. Identify opportunities for enhancements in the way we work, and build a business case for change
  6. Strengthen the delivery methodology
  7. Provide superior solution development through detailed analysis, identification of alternate delivery mechanisms and recommendation of preferred approaches
  8. Ensure benefit delivery as per financial and non-financial targets in individual and managed projects through effective implementation and change management
  9. Lead, motivate, counsel, develop and coach Consultants, business stakeholders, other project resources
  10. Ensure compliance with the needs of the project office

  • Min. 10+ years of relevant experience in Process Consulting
  • Min 2-3 projects delivered on designing Target Operating model for Businessess particularly around Shared Services.
  • Strong hold of data analytics and lean six sigma
  • Experience working on Robotics process automations and any other cognitive solutions
  • Hands on experience on managing digitisation projects for the banking or Insurance clients
  • Should be a team player with flexibility to work collaborative with other teams/functions on a large scale program
  • Adept at process performance management and governance

Technical Skills/Competencies:

  • Experience working on designing Target Operating Models for Business Processes is a must.
  • Strong Understanding of Shared Services including devising location startegies and business case for setting up a new center
  • Strong understanding of Business Process operations as a consultant/advisory
  • Strong problem solving skills, including the ability to apply creative and innovative thinking, challenge the status quo and drive beneficial process improvements.
  • Good communications, negotiation and influencing skills, including the ability to:
    • Produce concise reports, senior stakeholder briefings and quality requirements documentation.
    • Conduct stakeholder review sessions, ensuring understanding of concepts in order to gain support and sign off of deliverables.
  • Should be well versed with the Lean Six Sigma tools eg. MS Visio using BPMN and Minitab
  • Must possess good PowerPoint creation and presentation skills

Knowledge and Expertise (essential)

  • Post Graduate or related degree of equivalent work experience
  • Strong relevant experience as Consulting Lead supporting the development of complex technical enterprise solutions
  • Proven experience in designing Target Operating Models
  • Strong understanding of Shared Services set up
  • Strong communications skills with proven ability to facilitate workshops and effective solution brainstorming

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