Software Developer (PowerBuilder) Wokingham 6 Months £450-£510p/d The successful candidate will undergo a CTC check Purpose / Role: Facilitate provisioning of application support for BM, to enable the service to meet the Service Level Agreement with the business (control room operations staff and other end users), avoiding any breach of clients license to operate. This includes the following ITIL processes: 1. Incident management to resolve system faults and ensure service restoration to agreed SLA timeframes. Include serving on an on-call rota during non-business hours. To minimise reactive incident response, proactive event monitoring/health checks may be required. 2. Problem management to remove the underlying causes of service incidents, both technical and process based. 3. Change management to ensure that application modifications / fixes / workarounds are impact accessed, and implemented in a low risk / impact to the business. This also includes changes to data that the business cannot implement themselves. 4. Release management to ensure that releases are defined, built, tested, implemented to meet the business need. 5. Defect management to undertake detailed analysis at a code level to identify root cause, implement code fix and unit test as required. 6. Any other BM support related activities required by the BM Application Support Lead Skills, Experience and Ways of Working: * Experience of supporting mission critical systems, with a good knowledge of system technologies, monitoring tools and processes in a 24x7 365 support environment. * Experience in incident management at a technical level to ensure effective incident resolution with appropriate communications, to ensure high levels of availability through your direct actions. * Experience of working effectively both individually and as part of highly productive small teams in an Infrastructure/Application ITIL based support environment. * Experience in development and support of one or more of the technologies in section 3 below. * Experience of producing technical reports/documentation for a non-technical/technical audience. * Minimum 5 years of relevant technical experience Knowledge: * Understand the impact of both security and external regulations that impact operational technology systems (CNI). * Knowledge of infrastructure, networks and data centres supporting applications. * Knowledge of Software Development Life Cycle, both waterfall and agile preferred. * ITIL Service Management processes - Release, Change, Event, Incident, Problem Management.