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Snr Project Manager (Contact Centre, Reporting, Datawarehouse)

  • Salary: £400 - £430 per day
  • Job type: Contract
  • Location: Nottingham, Nottinghamshire
  • Sector: IT
  • Date posted: 03/05/2017
  • Job reference: J365733A

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Project Manager - CCP

We are looking for a Project Manager to join our client, a utilities company, on an initial 3 month contract. This role is based in Nottingham.

Contact Centre Platform .

The role is an IT Project Manager as part of a large programme to implement the Genesys customer contact platform. The PM will be responsible for the bulk of reporting across the programme workstreams. Therefore, experience of datawarehouse is preferential.

Previous experience of implementing omni-channel customer contact solutions is preferred.

Essential Experience:
· Previous experience of implementing Contact Platform technology such as call-recording, a dialler, Genesys.
· Heavily experience IT Project Management experience
· Strong stakeholder management
· Ability to work to tight timescales and budgets
· Strong reporting skills

Interested candidates should submit their CVs in the first instance. Sophie . Garty @ experis . co . uk / 0161 924 3651

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