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SIMS Technical Support Advisor

  • Salary: £23000 per annum
  • Job type: Permanent
  • Location: Leatherhead, Surrey
  • Sector: Infrastructure & Support
  • Date posted: 20/09/2017
  • Job reference: J374362A
This vacancy has now expired.

SIMS Technical Support Advisor - Leatherhead - 6 month FTC

A new and exciting opportunity has arisen for a SIMS Technical Support Advisor, working for a FTSE100 company based in Leatherhead. The role will involve the delivery of efficient and effective support for SIMS/FMS & Discover applications, as well as CAPITA ONE and Sure Start Centres

This is a 6-month fixed-term contract in school term time only. Please note that knowledge of CAPITA SIMS systems is essential for this role.

Major Tasks and Activities:

  • Sustain effective relationships with schools, Surrey County Council and third parties
  • Maintain a high level of trust with customers and keep in constant communication from start to finish with all incidents in line with both the SLA and SDA
  • Maintain an effective relationship with the Service Desk and Data Management Team Leader
  • Keeping administrative systems up to date, including time recording, diaries and expense claims, in a timely and consistent manner.

Additional Key Accountabilities:

  • Maintain close working relationships with other teams.
  • Participate as an effective member of the Service Desk team, encouraging co-operation in all aspects of service delivery.
  • Sharing of knowledge, skills and experience to maintain, develop and improve the quality of service delivery.
  • Work with other teams, wherever appropriate, to ensure satisfactory outcomes, as well as development of new initiatives.

Key Technical Skills:

  • Good communication and written skills
  • Ability to work as part of a team and with other teams
  • Methodical approach to work and attention to detail
  • Ability of working on own initiative
  • Current SIMS/FMS and Discover applications
  • Drive and self motivation
  • Good knowledge of Office 2007 and 2010
  • Good knowledge of Windows 8/10

Key Analytical Skills and competencies:

  • Participate as an effective member of the Service Desk team, encouraging co-operation in all aspects of service delivery.
  • Sharing of knowledge, skills and experience to maintain, develop and improve the quality of service delivery.
  • Work with other teams, wherever appropriate, to ensure satisfactory outcomes, as well as development of new initiatives.

Qualifications:

  • A good general education
  • Knowledge of CAPITA SIMS systems is essential
  • An awareness of ITIL standards and processes
  • A natural aptitude for IT
  • Good customer service skills

This is a fantastic opportunity to be part of a leading organisation supporting over 300 schools across the Surrey area.

Our Client is committed to safeguarding and promoting the welfare of children and young people and is an equal opportunities employer

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