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Service Transition Manager

  • Salary: £400 - £425 per day
  • Job type: Contract
  • Location: Telford, Shropshire
  • Sector: IT
  • Date posted: 17/04/2018
  • Job reference: J384926A

Role: Service Transition Manager
Location: Telford + potential for remote working

Start Date: ASAP
Duration: 6 months

Service Transition provides the link between Project Delivery and Service Delivery Management such that:

  • Requirements to run and manage the service are understood and delivered.
  • New or changed Services are successfully transitioned into the live estate resulting in supportable, predictable, reliable Services
  • Service Risks are identified, communicated and mitigated or accepted.
  • Key stakeholders are well informed with a common set of expectations and no surprises.

Key Deliverables:

  • ST Risk Assessment
  • ST Reporting
  • Risks report
  • Services' IT Support & Governance Model
  • ST Readiness Reviews output and actions
  • ST Post Implementation Review (to be completed after each delivery is completed)

Responsibilities:

  • Manage the transition of new and modified service elements on behalf of our Service Delivery Managers, in accordance with agreed Transition Milestones. Ensuring operability, supportability and service readiness to successfully deliver against Service Level targets.
  • Manage the transition in accordance with the clients CHS Service Transition processes and the standards set out in the Project Governance Plan.
  • Service Risk/Issues Management - risks to the Live Service are identified, recorded, managed, mitigated and communicated to key stakeholders - up to handover at the point of delivery to the owning Service Delivery Manager.
  • Assess & communicate Service Readiness pathway leading to the delivery through the Service Transition dashboard readiness report, taking account of key service requirements (including non-functional requirements).
  • Assure required 3rd Party agreements and/or Support Contracts, are in place and contact maps and relationship established as part of the IT Support Model.
  • Assure required ITSLAs/OLAs have been created / updated appropriately in line with the agreed service requirements.
  • Facilitate the identification, tracking and assessment of operational readiness to run the service through the completion of live service documentation & operational processes & required knowledge transfer.
  • Ensure appropriate quality checks are completed by Project Teams thereby ensuring that the appropriate levels of governance are in place to deliver supportable, predictable, reliable Services
  • Effective communication to all key stakeholders of Service readiness and Service risks relating to the in-scope deliveries into the Client.
  • Assure any required Security Accreditation activities have been completed, (requirements to be agreed with the Client) and corrective action plans accepted.
  • Support the Virtual Team (VT) structure.
  • Capture lessons learnt from delivered projects and identify / implement mitigation actions
  • Ensure that Service Acceptance & Service Readiness criteria are defined & approved by Service Delivery Management & met before the delivery date.
  • Liaise with Service Delivery Management and Service Architects to define and document the Support and Governance Model in line with the solution requirement.

Please submit CVs in the first instance

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